The Fun Description
Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs.
NITTY GRITTY DETAILS:
•Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
•Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
•Creates a warm, fun atmosphere for Guests and Team Members.
•Adheres to company’s sanitation procedures.
•Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
•Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
•Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
•Greets newly seated Guests’ in a friendly and timely manner.
•Accurately takes Guests’ food and drink orders.
•Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
•Enters orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
•Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.
•Works quickly and efficiently adhering to “Full hands in, Full hands out” philosophy.
•Assists in party set up and breakdown. Busses and resets tables as needed.
•Assists other Team Members as needed or as business dictates.
•Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
•Participates in all incentives and contests, driving sales and promoting the brand.
•Follows portion guidelines to ensure cost control, while maximizing the Guest
•Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre?bussing as necessary, and responding to Guest needs in a timely manner.
•Keeps station clean, sets up and takes down station tables appropriately.
•Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
•Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
•Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
•Must be able to read and communicate in English.
•Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
•Dressed in proper dress code requirements, looking neat, clean and professional at all times.
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
•Work days, nights and/or weekends as required.
•Work in noisy, fast paced environment with distracting conditions.
•Read and write handwritten notes.
•Lift and carry up to 30 pounds.
•Move about facility and stand for long periods of time.
•Walk or stand 100% of shift.
•Reach, bend and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
SALES LEAD OPPORTUNITIES
Provide exceptional client service, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting Store Management in overseeing the operational functioning of the store including, but not limited to:
-Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities
–Assuming the MOD role when Managers are not on the floor
-Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities
-Possessing keys to the store, performing opening and closing procedures in the absence of management
-Utilizing reports to make effective merchandising decisions & style the store to Division standards
-Additional responsibilities as assigned
-Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
-Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
-Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain within company guidelines
-Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. ----Captures accurate information for all transactions including signatures, addresses, and original receipt data
-Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
-Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
-Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office
At LOFT, we’ve been forging strong, authentic bonds with our customers since 1998. How do we do it? Through passionate, engaged team members who understand women. Does this sound like you?
Helping Women Put Their Best Selves Forward Every Day! Visit www.anncareers.com for sales associate positions in the Arington Highlands.
SALES ASSOCIATE OPPORTUNITIES
Drives revenue and provides an exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, safe, well-maintained store environment. Consistently achieves individual goals that support store goals.
·Consistently provides an exceptional client experience and a
·Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations
·Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards
·Maintains a clean store environment
·Additional responsibilities as assigned
·Client Experience: ability to function as a role model, ensuring the client remains the top priority; takes initiative to build a loyal client base
·Follows Direction: ability to prioritize and meet deadlines as assigned with minimal supervision
·Merchandising: knowledge of visual standards & techniques; ability to implement and maintain within visual guidelines
·Communication: demonstration of both verbal & written communication skills to leadership, internal & external clients; strong enough command of the English language to read, speak & write effectively
·Accuracy: ability to handle cash & provide change without error
·Minimum High School Diploma or GED
·Minimum one year sales associate or relevant experience in the service industry with proven results